All my handmade jewellery comes in my beautiful VIXON SILVER gift box along side our gorgeous soft suede style pouch to store your jewellery in for safe keeping.

If you would like your item Giftwrapped, this includes your item as above wrapped in tissue and tied with a silk ribbon, a small message card is also an option if youd like to add a small message.

ALL deliveries are made using ROYAL MAIL TRACKED with options for you if youd prefer a signiture or faster delivery.

Please find full details in our Delivery section in the drop down menu.

RETURNS ARE FREE 

If you have changed your mind or are not completely satisfied with your purchase, we offer a refund or exchange of unworn items, returned in their orginal packaging within 28 days of purchase. 

You will not have to pay for your return, we send Royal Mail to pick your item up and bring it back to us.

Please contact me via Whatsapp, email or my website messanger for full return guidelines. 

Email: ellieashley@vixonsilver.co.uk

PLEASE NOTE: Initial postage is non-returnable.

All personalised made to order, altered upon request, bespoke, commission jewellery and all earrings are exempt from refund and exchanges.

Personalised made to order jewellery, bespoke commissions and any jewellery altered upon request are exempt from refund or exchange.

Handstamped and engraved jewellery is done by hand, and is also non refundable and cannont be exchanged as once marked this can not be changed so please make sure you have given the correct information for your personalised piece.

Please be aware, personalised jewellery can take up to 2-6 weeks to be made, hallmarked and sent out to you, depending on the item, so please message me if you would like more infomation.

VIXON SILVER handmade jewellery is made using recycled solid sterling silver or solid 9CT gold. 

Using recycled silver and gold means not having to mine our planet, reducing CO2 emissions and  protecting the enviroment!

VIXON SILVER handmade jewellery is hallmarked at Birmingham Assay Office for your guarantee of quality & authenticity.

VIXON SILVER is registered at Birmingham Assay Office Est.1773

VIXON SILVER SPONSOR'S NUMBER: 012494 

COMPULSORY MARKS

ASSAY OFFICE MARK:  An anchor ( Birmingham )

STANDARD MARK: 925  ( Solid Sterling Silver )

SPONSOR'S MARK: VXS ( Identifies the maker )

ADDITIONAL MARKS

Your piece may also have the following hallmark.

TRADITIONAL FINENESS MARK: LION 

precious metal content and purity of the article, ensuring it meets or exceeds the indicated fineness.

VIXON SILVER LOGO: FOX ( protected by copyright )

VIXON SILVER Trade mark is a registered TRADE MARK under TRADE MARK REGISTRY, Trade Marks Act 1994

Registered Trade Mark No. UK00003793434

WE LOVE OUR HANDMADE LOOK!

 MY JEWELLERY HAS THE LOOK AND FEEL OF HANDMADE VALUES THAT ARE A NATURAL PART OF MY JEWELLERY MAKING.

 GIVING UNIQUENESS  AND UATHENTICITY..NOT MACHINE MADE.

MY JEWELLERY HAS A RAUSTIC CHIC FEEL AND LOOK THAT AMPLIFIES EMOTION AND AUTHENTICITY.

MADE WITH LOVE...THANK YOU FOR SHOPPING WITH US !

HAVE A LOVELY DAY X

Due to the nature of the mineral, each gemstone or gemstone bead is unique, so colour's will vary and slight natural inclusions and zoning may be present.

Most of my gemstones are their natural colour but some may have been treated, if so this will be in the description for you.

CARE: As with all gemstones, care must be taken. It is not advised to place in ultrasonic, steam cleaner or chemical cleaning solution.

Gemstones can be easily cleaned with a warm soupy water mix and dried using an untreated cloth.

It is advised to avoid exposing gemstones to prolonged periods of heat and light.

Sea water can cause zoning and dullness of gemstone beads so it is advised not to expose your gemstone beads to salt water/sea water.