If you have changed your mind or are not completely satisfied with your purchase, we offer a refund or exchange of unworn items, returned in their orginal packaging within 28 days of purchase. 

You will not have to pay for your return, we send royalmail to pick your item up and bring it back to us.

PLEASE NOTE: Initial postage is non-returnable.

All personalised made to order, altered upon request, bespoke commission jewellery and all earrings are exempt from refund and exchanges.

 

Personalised made to order jewellery, bespoke commissions and any jewellery altered upon request are exempt from refund or exchange.

Handstamped and engraved jewellery is done by hand.

Please be aware, personalised jewellery can take up to 2-5 weeks to be made, hallmarked and sent out to you, depending on the item, so please message me if you would like more infomation.

All out postage is sent by Royal Mail Tracked. 

VIXON SILVER handmade jewellery is made using 100% recycled solid sterling silver or 9CT gold. 

Using recycled silver and gold means not having to mine our planet, reducing CO2 emissions and  protecting physical the enviroment!

VIXON SILVER handmade jewellery is hallmarked at Birmingham Assay Office for your guarantee of quality & authenticity.

VIXON SILVER is registered at Birmingham Assay Office Est.1773

VIXON SILVER SPONSOR'S NUMBER: 012494 

COMPULSORY MARKS

ASSAY OFFICE MARK:  An anchor ( Birmingham )

STANDARD MARK: 925  ( Solid Sterling Silver )

SPONSOR'S MARK: VXS ( Identifies the maker )

ADDITIONAL MARKS

Your piece may also have the following hallmark.

TRADITIONAL FINENESS MARK: LION 

precious metal content and purity of the article, ensuring it meets or exceeds the indicated fineness.

VIXON SILVER LOGO: FOX ( protected by copyright )

VIXON SILVER Trade mark is a registered TRADE MARK under TRADE MARK REGISTRY, Trade Marks Act 1994

Registered Trade Mark No. UK00003793434